IT Help Desk
Flexible, Remote IT Help Desk Services When You Need Them
Remote IT Support Services for Business
It’s time to stop wasting precious hours each week on technology failures and inefficiencies. No matter how robust your business technology might be, any downtime caused by technical issues is wasted.
Our mission at Fast Fixx is to keep your business firing on all cylinders every day of the year. We fill in the gaps in your IT staff’s knowledge and help lighten the load – so you can put out metaphorical tech fires quickly and safely.
What Is Remote IT Support?
Remote IT support allows us to provide all of our assistance without setting foot on your property. That means we’re monitoring your IT systems 24x7x365 to provide the solutions you need.
Almost all technical issues can be resolved via a quick call and remote support session.
Our help desk services will enable you to recoup lost productivity due to slow computers, equipment failures, connectivity issues, or other tech woes.
We’ll install system updates, implement new technology, and carry out advanced security measures to ensure you don’t miss a beat!
Benefits of Remote Technology Support Services
Flexible Desktop Support
Getting top-notch tech support doesn’t have to be a big ordeal. Our number one goal is to provide remote access technology that provides instant, flexible IT support so your business can get back on track – and stay there!
Remote Support Decreases IT Expenses
Are you tired of paying your own IT team to work overtime on their long list of issues? Eliminate the need for extra work or in-person visits from expensive technical vendors. Most of our help desk outsourcing occurs remotely – which equals significant savings for you!
24/7 Access and Unlimited Support
Our 24/7, unlimited help desk support is always flexible. We’ll work with your team to determine the best ways to provide extra assistance – and we’re always willing to adapt to your needs and wants.
Rapid Response IT Help Desk Support
IT services help is provided instantly through Fast Fixx – with response times typically under five minutes! Forget long queues or waiting for a tech expert to arrive at your doorstep – our remote IT services are as quick as they come!
Business Managed IT Services for Greater Productivity
Don’t let your employees waste hours each week waiting for IT assistance! Our managed help desk services will eliminate downtime and speed things up with time-tested technology, security, and solutions.
Let Us Tackle Your Tech so that You Can Focus on Your Business
You have a lot to juggle. Everyone looks to you for answers, instruction, and direction.
It’s hard to carve out time in your schedule for what YOU want to do and for growth strategy implementation.
Every business leader faces time constraints. It can feel like you’re a rubber band stretched to the breaking point.
You may be thinking: “What tasks can I delegate to free time to work ON my business instead of IN my business?”
Our team of IT professionals works with busy business executives every day, taking on IT maintenance and support and freeing them to tackle go-forward business initiatives. It’s how our clients find time to keep their competitive edge.
“But I Can Do the IT Management for Our Business”
We understand you have the skills and the willingness to do the menial, day-to-day IT updates, upgrades, and patching.
But it would help if you didn’t have to be the one to do that work. Your time is too valuable.
You’re the leader—the visionary.
You’re the one person in your organization who can’t be duplicated or replaced.
Taking IT off your hands frees up your time and energy, allowing you to put effort into gaining revenue, avoiding stagnant growth, and accelerating ahead of the competition.
Taking Security Worries Off Your Plate
Cybercriminals and their tactics evolve every day. You already know how challenging staying up to date and keeping your systems fortified against malware, phishing attacks, and ransomware is. It’s an endless battle and a drain on your time.
Let us deploy and manage a whole stack of cutting-edge IT security tools to give you the confidence to work on projects with more significant ROI.
Managing Your Own IT Can Divert Your Attention from Pro-Growth Opportunities
Your “Top 5 things to do to steer the company” list never seems to get tackled. Often, this is because your attention gets sucked away by the tedious jobs that you’d instead not do. As a result, growth slows, and revenues plateau.
There’s a better way.
Freeing up all your time and attention for c-suite strategy and decision-making allows you to make more progress within your business.
Let Your Employees Do What They Do Best
You’ve hired some of the most talented people in your field to get work done and help you grow your business. While they may be competent with day-to-day computer issues, they shouldn’t have to learn or perform their own IT support.
Partnering with our team of IT professionals allows your employees to get away from IT issues and fully leverage their industry skills.
100% Focus on Your Business Goals and Growth
There is nothing more potent than a CEO focused on finding ways to scale their company to the next level. Why use up your day on work that doesn’t have the potential to improve your company exponentially?
A Single Point of Accountability for Your IT Maintenance, Security, and Support
There’s no need to wonder, “Who am I going to get to handle this?”
You don’t have to keep putting off necessary IT maintenance work because you have more important work to do.
We are your single point of accountability for everything IT. We are the partners that take on your burdens so that you can focus on the next steps in business.
Happy Computing Starts With Us
Hassle-free tech support should begin the moment we answer the phone. Our skilled dispatch team answers your call in seconds on average and immediately routes your support requests to the best-matched resource for resolution. With knowledgeable members available and ready to help, you can trust that you’ll receive the help you need when you need it.
Our support engineers have a wealth of experience in network administration and end-user support. They are not “script monkeys” that can only guide you through a few predetermined steps before escalating to the next tier of support. Our tech support staff members use their real-world experience and knowledge to get your staff working again as quickly as possible.
Based in the USA, Serving You Anywhere
Fast Fixx’s network operations center is located here in the United States, not overseas.
We know that communication is critical to a successful support experience. One of the most frustrating parts of calling for help is not being understood or, conversely, when the person you’re talking to isn’t providing clear instructions.
Our dedication is to delivering quality interactions with your end-users.
Time is of the Essence
Delays are frustrating, which is why we work to resolve your tickets on the first call.
A typical support desk call takes 15-30 minutes for our support engineer to resolve, and should the need for escalation arise; you have access to our vast resource of skilled consultants.
Looking for comprehensive IT management that includes help desk support? Learn about our Fully-Managed IT Services.